Introduction
Welcome to Sphere VPN - Fast & Secure ("Sphere VPN", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") available on Google Play.
By downloading, installing, or using Sphere VPN, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the App.
Information We Collect
We are committed to collecting only the minimum information necessary to provide our VPN service:
- Account Information: If you create an account, we may collect your email address for authentication and customer support purposes.
- Usage Data: We collect anonymous, aggregated data such as connection timestamps, choice of VPN server location, and total bandwidth consumed to improve our service quality.
- Device Information: We may collect basic device information including device model, operating system version, and unique device identifiers for troubleshooting and analytics.
- Crash Reports: In the event of an app crash, anonymized diagnostic data may be collected to help us identify and fix issues.
Important: We do not collect, monitor, or log your browsing activity, DNS queries, IP addresses assigned to you, or any content you access through our VPN service.
How We Use Your Information
The limited information we collect is used exclusively for the following purposes:
- To provide, operate, and maintain the VPN service
- To improve, personalize, and expand our service
- To understand and analyze usage trends and preferences
- To detect, prevent, and address technical issues
- To communicate with you for customer support and service updates
- To comply with applicable legal obligations
Strict No-Log Policy
Sphere VPN operates under a strict no-log policy. This means:
- We do not log your browsing history or internet traffic
- We do not log your original IP address when connected to our servers
- We do not log DNS queries made through our service
- We do not log connection timestamps tied to individual user activity
- We do not store any files or content you download or access
Your online activity while connected to Sphere VPN is completely private and encrypted. We cannot and will not share what we do not have.
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share limited data only in the following circumstances:
- Service Providers: Trusted partners who assist us in operating our service, subject to strict confidentiality agreements
- Legal Requirements: When required by law, regulation, or legal process
- Safety: To protect the rights, property, or safety of Sphere VPN, our users, or the public
- Business Transfers: In connection with any merger, acquisition, or sale of assets, with continued protection of your data
Data Security
We implement industry-standard security measures to protect your information:
- AES-256 Encryption: All VPN traffic is encrypted using military-grade AES-256 encryption
- Secure Protocols: We support modern, secure VPN protocols including WireGuard and OpenVPN
- Infrastructure Security: Our servers are protected with firewalls, intrusion detection systems, and regular security audits
- Data Minimization: We follow the principle of collecting only what is strictly necessary
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Services
Our App may contain links to or integrate with third-party services. These may include:
- Google AdMob: For displaying advertisements. AdMob may collect device information and advertising identifiers. Please review Google's Privacy Policy.
- Firebase Analytics: For anonymous usage analytics. Data collected is aggregated and not personally identifiable.
We encourage you to review the privacy policies of any third-party services that you interact with through our App.
Children's Privacy
Sphere VPN is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete such data from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.
Continued use of the App after any modifications to this Privacy Policy constitutes your acknowledgment and consent to the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@retrytech.com
- Developer: RetryTech
- App: Sphere VPN - Fast & Secure (com.retrytech.sphere)